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Reported on Tuesday, February 9, 2010 7:51 PM

• BBB Accreditation
• BBB Rating
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• Alternate Business Names
• Additional Locations and Phone Numbers

• Licensing
• Customer Complaint History
• Government Actions
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This business has not been accredited by BBB.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Based on BBB files, this business has a BBB Rating of F

Click here for an explanation of BBB Ratings.

Reasons for this rating include:
• Number of complaints filed against business
• Failure to respond to complaints filed against business
• Number of serious complaints filed against business
• Overall complaint history with BBB

The BBB file contains a pattern of complaints from consumers who report that the company's mailing is misleading. Consumers state that they have received notices from Domain Registry of America that appear to be invoices for renewal of their internet domain name.

The company claims that their marketing materials clearly state that 'Domain name holders are not obligated to renew their domain name with their current registrar or the Domain Registry of America.... This notice is not a bill.'

Domain Registry of Canada
DROA

(905) 479-2533
(866) 434-0211 (FAX)

The company's size, volume of business and number of transactions may have a bearing on the number of complaints received by the BBB. The complaints filed against a company may not be as important as the type of complaints, and how the company has handled them. The BBB generally does not pass judgment on the validity of complaints filed.

Number of complaints processed by the BBB
    in the last 36 months: 117
    in the last 12 months: 29

The BBB has no information regarding Government Actions at this time.

The BBB has no information regarding Ad Reviews at this time.

According to the Federal Trade Commission: A new scam is targeting would-be website owners by offering the opportunity to pre-register new top level domain names. Domain names, such as "ftc.gov," are the unique terms that enable Internet users to locate a specific website. The top level domain is the final extension, such as ".com" or ".org."

According to the FTC, scam artists are taking advantage of the news that the Internet Corporation for Assigned Names and Numbers (ICANN) has made new top level domains available to the public. The new top level domains are .aero, .biz, .coop, .info, .museum, .name, and .pro.

The FTC says consumers are getting fax and email solicitations that offer a chance at a new top level domain name, for a fee, as soon as it becomes available. Some registration services are guaranteeing new top level domain names or promising preferential treatment in the registration process. But, the agency cautions, these offers may be misleading.

The FTC advises consumers to protect themselves by:

1.Avoiding any domain name pre-registration service that guarantees particular top level domain names or preferential treatment in the assignment of new top level domain names.

2.Avoiding doing business with people who send unsolicited faxes - regardless of the offer. Unsolicited faxes are illegal.

3.Staying on top of the news about top level domain names at the ICANN website, www.icann.org.

As a matter of policy, the BBB does not endorse any product, service or business.

BBB Reliability Reports are provided solely to assist you in exercising your own best judgment. Information in this BBB Reliability Report is believed reliable, but not guaranteed as to accuracy.

BBB Reliability Reports generally cover a three-year reporting period. BBB Reliability Reports are subject to change at any time.

If you choose to do business with this business, please let the business know that you contacted the BBB for a BBB Reliability Report.

ID: 17000531
Report as of: 2/9/2010 7:51 PM

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