BBB Reliability Report for
Edifi-College Financial Aid Services


This is not a BBB accredited business.


BBB issues Reliability Reports on all businesses, whether or not they are BBB accredited. If a business is a BBB Accredited Business, it is stated in this report.

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BBB Accreditation

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This business has not been accredited by BBB.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB Rating

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Based on BBB files, this business has a BBB Rating of F

Click here for an explanation of BBB Ratings.

    Reasons for this rating include:
  • Number of complaints filed against business
  • Failure to respond to complaints filed against business
  • Number of complaints filed against business that were unresolved
  • Number of serious complaints filed against business
  • Overall complaint history with BBB
  • Length of time business has taken to resolve complaint(s)

Customer Experience

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The BBB file contains a pattern of complaints from consumers who report misleading sales practices and dissatisfaction with the service. The company responds to complaints by offering a refund or an explanation of their services.

Business Contact and Profile

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Name:
Edifi-College Financial Aid Services
Phone:
(518) 862-1850
Address:
450 New Karner Rd. Suite 100, Albany, NY 12205
      Google map  Mapquest map  Yahoo map
Business Category:
Scholarships & Financial Aid
BBB file opened:
May 17, 1993
Business started:
October 1991
Business started locally:
March 1993
Primary Contact:
Mr. William Davidson (Chairman)
Complaint Contact:
Ms. Maura Kastberg (VP Client Services)
Other Contacts:
Mr John Braat  (Chief Operating Officer)
Mr. Michael Modica

Alternate Business Names

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CFAS, LLC
College Financial Aid Services, Inc
Edifi

Products and Services

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According to the company, College Financial Aid Services is a national company that assists clients in planning for college. Prospective college students are mailed a letter advising them they have been selected for a personal interview.

Students who call for their interview are scheduled for a financial aid seminar along with other students and parents. At the seminar parents are given the option to purchase services at a charge of approximately $900. Their primary service is assistance filling out financial aid forms.

Additional Locations and Phone Numbers

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(800) 586-1068
(800) 869-0220
(518) 452-8715 (FAX)
(518) 456-1902 (FAX)

Customer Complaint History

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The company's size, volume of business and number of transactions may have a bearing on the number of complaints received by the BBB. The complaints filed against a company may not be as important as the type of complaints, and how the company has handled them. The BBB generally does not pass judgment on the validity of complaints filed.

Number of complaints processed by the BBB
    in the last 36 months: 172
    in the last 12 months: 61

Complaints Concerned:
    Selling Practices  (33 complaints)
9Resolved
12Unresolved
2Delayed Resolution
10Company made every reasonable effort to resolve
    Advertising Issues  (15 complaints)
3Resolved
4Unresolved
8Company made every reasonable effort to resolve
    Service Issues  (43 complaints)
10Resolved
17Unresolved
1Delayed Resolution
15Company made every reasonable effort to resolve
    Customer Service Issues  (1 complaints)
1Resolved
    Credit or Billing Disputes  (8 complaints)
2Resolved
4Unresolved
2Company made every reasonable effort to resolve
    Delivery Issues  (3 complaints)
3Company made every reasonable effort to resolve
    Refund Practices  (30 complaints)
12Resolved
7Unresolved
3Delayed Resolution
7Company made every reasonable effort to resolve
1Company did not respond
    Product Quality  (2 complaints)
2Company made every reasonable effort to resolve
    Contract Disputes  (36 complaints)
12Resolved
11Unresolved
3Delayed Resolution
10Company made every reasonable effort to resolve
    Guarantee or Warranty Issues  (1 complaints)
1Company made every reasonable effort to resolve

Government Actions

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The BBB has no information regarding Government Actions at this time.

Advertising Review

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The BBB has no information regarding Ad Reviews at this time.

Industry Tips

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The process of planning and saving for a college education should begin as early as possible, since the demand and competition for financial aid is great. It is better to learn what options you have now, and begin figuring college expenses into your long term financial plan. In planning for college it may be a good idea to sit down with your accountant, financial advisor, banker or insurance agent to assess your child's pending long-term educational needs. Aside from investing and saving money for your child's education, there are financial aid programs available to help pay for this expense.

Financial aid is generally divided into three categories: grants and scholarships; consist of money that does not have to be repayed. Some of these are awarded on the basis of academic ability or talent, while others require that your child perform some sort of service. Loans are available from a wide range of sources of money, these loans to you or your child must be repaid over a prearranged time period. Work-Study: most colleges usually have a need for full or part-time employees to help in various positions on campus. Upon acknowledging your child's need the financial aid office may arrange for the student to fill a position to work in one of these roles.

Generally, all college financial assistance is based on need. Financial aid servicers, used by colleges and universities, have a standard formula to determine whether you and your children qualify for various forms of assistance. The forms that you fill out represent the beginning of the process of determining whether your child is eligible for financial aid. Get an early start. Information on the federal aid programs can be obtained in several different ways. The best way is to ask your high school's guidance counselor or contact your State Education Department for state and local aid.

This information is general in nature, and is not a reliability report on any particular company.

As a matter of policy, the BBB does not endorse any product, service or business.

BBB Reliability Reports are provided solely to assist you in exercising your own best judgment. Information in this BBB Reliability Report is believed reliable, but not guaranteed as to accuracy.

BBB Reliability Reports generally cover a three-year reporting period. BBB Reliability Reports are subject to change at any time.

If you choose to do business with this business, please let the business know that you contacted the BBB for a BBB Reliability Report.

ID: 24001253
Report as of: 2/9/2010 7:37 PM

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