BBB Reliability Report for
ViaTalk Inc.


This is not a BBB accredited business.


BBB issues Reliability Reports on all businesses, whether or not they are BBB accredited. If a business is a BBB Accredited Business, it is stated in this report.

Find out more about this business:

Reported on Saturday, November 21, 2009 9:34 PM

BBB Accreditation

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This business has not been accredited by BBB.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

On December 20, 2007, the BBB's Board of Directors revoked the accreditation of ViaTalk because the company has a high volume of complaints from consumers who report poor customer service and technical problems with the phone system.

BBB Rating

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Based on BBB files, this business has a BBB Rating of F

Click here for an explanation of BBB Ratings.

    Reasons for this rating include:
  • Number of complaints filed against business
  • Failure to respond to complaints filed against business
  • Number of complaints filed against business that were unresolved
  • Overall complaint history with BBB
  • Length of time business has taken to resolve complaint(s)

Customer Experience

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The BBB has been unable to contact the company concerning complaint(s). We have not been able to determine a valid address and/or phone number for this company.

Business Contact and Profile

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Name:
ViaTalk Inc.
Phone:
(866) 626-7150
Address:
5 Corporate Drive, Clifton Park, NY 12065
      Google map  Mapquest map  Yahoo map
Business Category:
Telephone Communications
eMail:
BBB file opened:
August 05, 2005
Business started:
January 2004
Business started locally:
January 2004
Primary Contact:
Mr. Brendan Brader (President/ Owner)
Complaint Contact:
Craig Fennelly (Marketing Specialist)

Products and Services

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This company offers broadband phone service.

Additional Locations and Phone Numbers

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(518) 371-5919 (FAX)

Customer Complaint History

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The company's size, volume of business and number of transactions may have a bearing on the number of complaints received by the BBB. The complaints filed against a company may not be as important as the type of complaints, and how the company has handled them. The BBB generally does not pass judgment on the validity of complaints filed.

Number of complaints processed by the BBB
    in the last 36 months: 208
    in the last 12 months: 13

Complaints Concerned:
    Selling Practices  (14 complaints)
2Resolved
2Delayed Resolution
5Company made every reasonable effort to resolve
5Company did not respond
    Advertising Issues  (14 complaints)
1Resolved
1Unresolved
2Delayed Resolution
2Company made every reasonable effort to resolve
8Company did not respond
    Service Issues  (95 complaints)
40Resolved
3Unresolved
17Delayed Resolution
20Company made every reasonable effort to resolve
14Company did not respond
1The company could not be located or is out of business
    Credit or Billing Disputes  (30 complaints)
7Resolved
2Unresolved
2Delayed Resolution
8Company made every reasonable effort to resolve
11Company did not respond
    Delivery Issues  (13 complaints)
7Resolved
4Delayed Resolution
2Company made every reasonable effort to resolve
    Refund Practices  (15 complaints)
4Resolved
1Unresolved
4Company made every reasonable effort to resolve
6Company did not respond
    Product Quality  (12 complaints)
1Resolved
2Unresolved
2Delayed Resolution
3Company made every reasonable effort to resolve
4Company did not respond
    Contract Disputes  (10 complaints)
6Resolved
1Delayed Resolution
3Company did not respond
    Guarantee or Warranty Issues  (2 complaints)
1Resolved
1Company made every reasonable effort to resolve
    Repair Issues  (3 complaints)
1Delayed Resolution
2Company made every reasonable effort to resolve

Government Actions

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The BBB has no information regarding Government Actions at this time.

Advertising Review

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The BBB has no information regarding Ad Reviews at this time.

As a matter of policy, the BBB does not endorse any product, service or business.

BBB Reliability Reports are provided solely to assist you in exercising your own best judgment. Information in this BBB Reliability Report is believed reliable, but not guaranteed as to accuracy.

BBB Reliability Reports generally cover a three-year reporting period. BBB Reliability Reports are subject to change at any time.

If you choose to do business with this business, please let the business know that you contacted the BBB for a BBB Reliability Report.

ID: 66008074
Report as of: 11/21/2009 9:34 PM

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