BBB Reliability Report for
M & T Bank

A BBB Accredited business since 7/1/1923

Ratings Explanation...


BBB issues Reliability Reports on all businesses, whether or not they are BBB accredited. If a business is a BBB Accredited Business, it is stated in this report.

Find out more about this business:

Reported on Tuesday, February 9, 2010 7:01 PM

BBB Accreditation

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BBB has determined that this business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

BBB Rating

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Based on BBB files, this business has a BBB Rating of A+

Click here for an explanation of BBB Ratings.

Business Contact and Profile

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Name:
M & T Bank
Phone:
(800) 724-2440
Address:
1 Fountain Plaza 12th Floor, Buffalo, NY 14203
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Business Category:
Banks, Auto Renting & Leasing, Credit Cards & Plans, Loans, Mortgages
Web Address:
www.mandtbank.com
BBB file opened:
July 01, 1923
Business started:
January 1856
Business started locally:
January 1856
Primary Contact:
Ms. Claudia Heath (Customer Ser. Mortgage Corp.)
Complaint Contact:
Ms. Susan Hastings (Manager)
Other Contacts:
Mr James Beardi  (Local Manager)
Ms. Nancy Brock  (Corporate Communications)
Ms Martine Brown  (Northeast Marketing Director)
Mr. Daniel Burns  (Rochester Div. President)
Ms. Ann Caruana  (Crowley Webb)
Ms Cindy Dertinger  (Administration)
Mr Geoffrey Fenn  (VP)
Mr. Richard Gold  (Webmaster)
Ms. Carol Grosso  (Property Management)
Mr. James Horbowicz  (Airport Plaza Manager)
Ms. Susan Hugill  (Credit Card Processing)
Mr. Jay Johnson  (Customer Service)
Ms. Lynn Kane  (Retail Marketing)
Ms. Elaine Lesperance  (Webmaster)
Mr. Ray Logan  (SVP, Human Resources)
Mr. Chris Marra  (Retail Marketing)
Mr. Stephen J. Meyer  (Vice President)
Mr. Robert Moody  (VP Retail Marketing)
Mr. Rob Northway  (Retail Advertising)
Mr. Ken Paulin, Jr.  (Purchasing Manager)
Ms. Debbie Pringle  (Banking Officer)
Ms Carrie Steck  (Assistant Manager)
Ms Mary C. Szabat  (Sales Rep.)
Ms Lynn Waclaweck  (Marketing)
Mr Robert Wilmers  (Chairman, CEO)
Ms. Karen Woodman  (Electronic Advertising)
Mr. Robert D. Young, Jr.  (Sales training Man.)

Alternate Business Names

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First Empire State Corporation
Highland Lease Corporation
M & T Credit Corporation
M & T Mortgage Corp.
Manufacturers & Traders Trust Company

Additional Locations and Phone Numbers

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4564 Main Street, Amherst, NY 14226, Erie County
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3500 Main Street, Amherst, NY 14226, Erie County
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2050 Kensington Avenue, Amherst, NY 14226, Erie County
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55 Main St, Batavia, NY 14020, Genesee County
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23 Lake Avenue, Blasdell, NY 14219, Erie County
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6560 Fourth Section Road, Brockport, NY 14420, Monroe County
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788 Tonawanda, Buffalo, NY 14207, Erie County
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2330 Maple Road, Buffalo, NY 14225, Erie County
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130 Grant, Buffalo, NY 14213, Erie County
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3037 Bailey Avenue, Buffalo, NY 14215, Erie County
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7300 Transit Road, Buffalo, NY 14211, Erie County
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709 Elmwood Avenue, Buffalo, NY 14222, Erie County
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2180 Union Road, Buffalo, NY 14224, Erie County
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999 Broadway Avenue, Buffalo, NY 14212, Erie County
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3637 Delaware Avenue, Buffalo, NY 14217, Erie County
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One M & T Plaza, Buffalo, NY 14203-2301, Erie County
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1877 Main Street, Buffalo, NY 14208, Erie County
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750 Main Street, Buffalo, NY 14202, Erie County
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1100 Wehrle Drive, P O Box 767, Buffalo, NY 14240-0767, Erie County
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5400 Broadway, Buffalo, NY 14221, Erie County
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PO Box 3448, Buffalo, NY 14240, Erie County
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1580 Hertel Avenue, Buffalo, NY 14216, Erie County
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2303 Delaware Avenue, Buffalo, NY 14216, Erie County
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2731 South Park Avenue, Buffalo, NY 14218, Erie County
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2199 Seneca Street, Buffalo, NY 14210, Erie County
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644 Bailey Avenue, Buffalo, NY 14206, Erie County
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490 Dorrance Avenue, Buffalo, NY 14218, Erie County
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1490 Jefferson Avenue, Buffalo, NY 14208, Erie County
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Airport Plaza 4168 Union Road, Buffalo, NY 14225, Erie County
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447 William, Buffalo, NY 14204, Erie County
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2875 Union Road, Suite 30-33 , Cheektowaga, NY 14227, Erie County
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Walden & Harlem Road, Cheektowaga, NY 14225, Erie County
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3700 Union Road, Cheektowaga, NY 14225, Erie County
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10614 Main Street, Clarence, NY 14031, Erie County
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4747 Transit Road, Depew, NY 14043, Erie County
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9328 Transit Road, East Amherst, NY 14051, Erie County
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3035 Niagara Falls Blvd, east amherst, NY 14228
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135 Hamburg, East Aurora, NY 14052, Erie County
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849 Fairport Road, East Rochester, NY 14445, Monroe County
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2 Courtney Drive, Fairport, NY 14450, Monroe County
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2700 North Forest Road, Getzville, NY 14068, Erie County
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2381 Grand Island Blvd, grand island, NY 14150
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6000 South Park, Hamburg, NY 14075, Erie County
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2 East Avenue, Hilton, NY 14468, Monroe County
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28 North Main Street, Honeoye Falls, NY 14472, Monroe County
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2882 Delaware Avenue, Kenmore, NY 14217, Erie County
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3824 N. Main Street, Marion, NY 14505, Wayne County
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955-969 Payne Avenue, North Tonawanda, NY 14120, Niagara County
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6 State Street, Nunda, NY 14517, Livingston County
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4084 North Buffalo Road, orchard park, NY 14217
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2201 Penfield Road, Penfield, NY 14526, Monroe County
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43 South Main Street, Perry, NY 14530, Wyoming County
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289 Upper Falls Blvd., Rochester, NY 14605, Monroe County
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280 Midtown Plaza,, 2nd Floor, Rochester, NY 14604, Monroe County
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1820 East Ave, Rochester, NY 14610, Monroe County
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16 West Main St., Rochester, NY 14614, Monroe County
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3208 Latta Rd., Rochester, NY 14612, Monroe County
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1848 Clinton Avenue S., Rochester, NY 14618, Monroe County
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1001 East Ridge Rd., Rochester, NY 14621, Monroe County
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66 Panorama Plaza, Rochester, NY 14625, Monroe County
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1975 Buffalo Road, Rochester, NY 14624, Monroe County
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1282 Long Pond Road, Rochester, NY 14626, Monroe County
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2133 Hudson Avenue, Rochester, NY 14617, Monroe County
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3507 Mt. Read Blvd., Rochester, NY 14616, Monroe County
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1400 Miracle Mile Drive, Rochester, NY 14623, Monroe County
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1385 Lyell Avenue, Rochester, NY 14606, Monroe County
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314 Waring Road, Rochester, NY 14609, Monroe County
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3175 Chili Avenue, Rochester, NY 14624, Monroe County
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1627 Monroe Avenue, Rochester, NY 14618, Monroe County
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255 East Ave., 2nd Floor, Rochester, NY 14604, Monroe County
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3290 Monroe Avenue, Rochester, NY 14618, Monroe County
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17 North Main Street, Silver Springs, NY 14550, Wyoming County
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Spencerport Village Plaza, Spencerport, NY 14559, Monroe County
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22 Mechanic, Springville, NY 14141, Erie County
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65 Broad Street, Tonawanda, NY 14150, Erie County
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1308 Niagara Falls Blvd, Tonawanda, NY 14150, Erie County
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950 Ridge Road, Webster, NY 14580, Monroe County
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1854 Empire Blvd., Webster, NY 14580, Monroe County
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10 Slade Avenue, West Seneca, NY 14224, Erie County
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1110 Union Road, West Seneca, NY 14224, Erie County
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428 Evans, Williamsville, NY 14221, Erie County
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740 Maple Road, Williamsville, NY 14221, Erie County
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(585) 258-8220
(585) 258-8221
(585) 258-8250
(716) 635-4046
(716) 635-4529
(716) 635-4019 (FAX)
(716) 635-4033 (FAX)
(585) 325-5689 (FAX)

Customer Complaint History

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The company's size, volume of business and number of transactions may have a bearing on the number of complaints received by the BBB. The complaints filed against a company may not be as important as the type of complaints, and how the company has handled them. The BBB generally does not pass judgment on the validity of complaints filed.

Number of complaints processed by the BBB
    in the last 36 months: 228
    in the last 12 months: 98

Complaints Concerned:
    Selling Practices  (4 complaints)
1Resolved
3Company made every reasonable effort to resolve
    Advertising Issues  (1 complaints)
1Resolved
    Service Issues  (48 complaints)
21Resolved
27Company made every reasonable effort to resolve
    Customer Service Issues  (13 complaints)
9Resolved
4Company made every reasonable effort to resolve
    Credit or Billing Disputes  (139 complaints)
100Resolved
1Delayed Resolution
38Company made every reasonable effort to resolve
    Delivery Issues  (2 complaints)
1Resolved
1Company made every reasonable effort to resolve
    Refund Practices  (12 complaints)
9Resolved
1Delayed Resolution
2Company made every reasonable effort to resolve
    Product Quality  (1 complaints)
1Resolved
    Contract Disputes  (8 complaints)
7Resolved
1Company made every reasonable effort to resolve

Government Actions

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The BBB has no information regarding Government Actions at this time.

Advertising Review

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The BBB has no information regarding Ad Reviews at this time.

As a matter of policy, the BBB does not endorse any product, service or business.

BBB Reliability Reports are provided solely to assist you in exercising your own best judgment. Information in this BBB Reliability Report is believed reliable, but not guaranteed as to accuracy.

BBB Reliability Reports generally cover a three-year reporting period. BBB Reliability Reports are subject to change at any time.

If you choose to do business with this business, please let the business know that you contacted the BBB for a BBB Reliability Report.

ID: 7251
Report as of: 2/9/2010 7:01 PM

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