BBB Reliability Report for
Rochester Athletic Club

A BBB Accredited business since 3/17/2008

Ratings Explanation...


BBB issues Reliability Reports on all businesses, whether or not they are BBB accredited. If a business is a BBB Accredited Business, it is stated in this report.

Find out more about this business:

Reported on Tuesday, February 9, 2010 6:00 PM

BBB Accreditation

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BBB has determined that this business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

BBB Rating

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Based on BBB files, this business has a BBB Rating of A+

Click here for an explanation of BBB Ratings.

Business Contact and Profile

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Name:
Rochester Athletic Club
Phone:
(585) 424-2222
Address:
21 Goodway Drive, Rochester, NY 14623
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Business Category:
Health Clubs
Web Address:
www.rochesterathletic.com
BBB file opened:
September 07, 1989
Business started:
January 1980
Primary Contact:
Ms. Karen Troiano
Complaint Contact:
Ms. Karen Troiano
Other Contacts:
Mr. Richard Schiffhauer

Alternate Business Names

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RAC for Women

Additional Locations and Phone Numbers

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36 Perinton Hills Shopping Center, Fairport, NY 14450, Monroe County
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1550 Ridge Rd. West, Rochester, NY 14615, Monroe County
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190 Greece Ridge Center Drive, Rochester, NY 14626, Monroe County
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3400 Monroe Ave., Pittsford Colony, Rochester, NY 14618, Monroe County
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(585) 223-1111
(585) 225-8888
(585) 621-3333
(585) 899-6666
(585) 424-2235 (FAX)

Customer Complaint History

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The company's size, volume of business and number of transactions may have a bearing on the number of complaints received by the BBB. The complaints filed against a company may not be as important as the type of complaints, and how the company has handled them. The BBB generally does not pass judgment on the validity of complaints filed.

Number of complaints processed by the BBB
    in the last 36 months: 22
    in the last 12 months: 7

Complaints Concerned:
    Selling Practices  (1 complaints)
1Company made every reasonable effort to resolve
    Service Issues  (4 complaints)
4Resolved
    Credit or Billing Disputes  (5 complaints)
3Resolved
2Company made every reasonable effort to resolve
    Refund Practices  (3 complaints)
2Resolved
1Company made every reasonable effort to resolve
    Product Quality  (1 complaints)
1Resolved
    Contract Disputes  (8 complaints)
3Resolved
5Company made every reasonable effort to resolve

Government Actions

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The BBB has no information regarding Government Actions at this time.

Advertising Review

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The BBB has no information regarding Ad Reviews at this time.

As a matter of policy, the BBB does not endorse any product, service or business.

BBB Reliability Reports are provided solely to assist you in exercising your own best judgment. Information in this BBB Reliability Report is believed reliable, but not guaranteed as to accuracy.

BBB Reliability Reports generally cover a three-year reporting period. BBB Reliability Reports are subject to change at any time.

If you choose to do business with this business, please let the business know that you contacted the BBB for a BBB Reliability Report.

ID: 154745019
Report as of: 2/9/2010 6:00 PM

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