BBB Reliability Report for
Harlequin Sales Corporation

A BBB Accredited business since 2/13/1990

Ratings Explanation...


BBB issues Reliability Reports on all businesses, whether or not they are BBB accredited. If a business is a BBB Accredited Business, it is stated in this report.

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BBB Accreditation

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BBB has determined that this business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

BBB Rating

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Based on BBB files, this business has a BBB Rating of A+

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Business Contact and Profile

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Name:
Harlequin Sales Corporation
Phone:
(716) 686-1839
Address:
3010 Walden Ave., Depew, NY 14043-2608
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Business Category:
Book/Record/Tape Club, Books-Used & Rare, Publishers-Book
Web Address:

BBB file opened:
January 01, 1972
Business started:
January 1970
Business started locally:
January 1970
Primary Contact:
Mr. Thomas M. Miller (Supervisor, Customer Service)
Complaint Contact:
Mr. Thomas M. Miller (Supervisor, Customer Service)
Other Contacts:
Mr. Thomas Burnside  (Director of Marketing)
Mr. Andrew Pyne  (Director of Customer Service)
Mr. John Reindl  (General Manager)
Mr. James Robinson  (Vice President-Operations)
Ms Trish Towers  (Executive Assistant)

Alternate Business Names

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Action Adventure Book Club
Brighter Vision
Brighter Vision Learning Adventures
Creativity Kits
Harlequin Books
Harlequin Romance Book Club
Lotto Sampling Project
Love Inspired
Mira
Mystery Library
National Lotto Headquarters
Prize Distribution Center
Silhouette Book Club
Steeple Hill
Torstar

Products and Services

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This company offers An International Book Club by Mail.

Additional Locations and Phone Numbers

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P.O. Box 5182, Buffalo, NY 14240, Erie County
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P O Box 1325, Buffalo, NY 14269-9025, Erie County
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PO Box 9055, Buffalo, NY 14269, Erie County
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PO Box 9038, Buffalo, NY 14269, Erie County
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PO Box 9025, Buffalo, NY 14269-9025, Erie County
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PO Box 9049, Buffalo, NY 14269, Erie County
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P.O. Box 1397, Buffalo, NY 14240-9953, Erie County
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(716) 684-1500
(716) 684-1800
(800) 370-5838
(800) 697-9372
(877) 221-4748
(716) 686-1832 (FAX)

Customer Complaint History

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The company's size, volume of business and number of transactions may have a bearing on the number of complaints received by the BBB. The complaints filed against a company may not be as important as the type of complaints, and how the company has handled them. The BBB generally does not pass judgment on the validity of complaints filed.

Number of complaints processed by the BBB
    in the last 36 months: 21
    in the last 12 months: 4

Complaints Concerned:
    Selling Practices  (4 complaints)
3Resolved
1Company made every reasonable effort to resolve
    Service Issues  (1 complaints)
1Resolved
    Customer Service Issues  (2 complaints)
2Resolved
    Credit or Billing Disputes  (10 complaints)
4Resolved
1Delayed Resolution
5Company made every reasonable effort to resolve
    Delivery Issues  (3 complaints)
3Resolved
    Product Quality  (1 complaints)
1Company made every reasonable effort to resolve

Government Actions

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The BBB has no information regarding Government Actions at this time.

Advertising Review

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The BBB has no information regarding Ad Reviews at this time.

As a matter of policy, the BBB does not endorse any product, service or business.

BBB Reliability Reports are provided solely to assist you in exercising your own best judgment. Information in this BBB Reliability Report is believed reliable, but not guaranteed as to accuracy.

BBB Reliability Reports generally cover a three-year reporting period. BBB Reliability Reports are subject to change at any time.

If you choose to do business with this business, please let the business know that you contacted the BBB for a BBB Reliability Report.

ID: 4135
Report as of: 2/9/2010 7:38 PM

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