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Reported on Tuesday, February 9, 2010 7:39 PM

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BBB has determined that this business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

This company participates in BBB Online. This means the company has agreed to use special procedures including arbitration, if necessary, to resolve disputes.

Based on BBB files, this business has a BBB Rating of A+

Click here for an explanation of BBB Ratings.

This business offers tires, car exhaust services, auto repairs, front end alignment, car brake service, c.v. shafts, struts and suspension.

304 North James Street, Rome, NY 13440, Oneida County
      

(315) 336-9353

The BBB has processed no customer complaints on this company in its three-year reporting period.

The BBB has no information regarding Government Actions at this time.

The BBB has no information regarding Ad Reviews at this time.

If something seems to be wrong with your car, first read the owner's manual. You may discover that what appears to be a major problem is something you can correct yourself. Next determine if your car is still under warranty. When repair work is to be done under the terms of the manufacturer's warranty, it almost always must be done by an authorized franchised dealership that sells your make of car. If you cannot correct the problem yourself and your car is not under warranty, shop around for the best deal and best repair shop. One way to be sure about the competency of work done on your car is to find out if the shop employs mechanics certified through the National Institute for Automotive
Service Excellence.

Before you take your car in, make a list stating all the troubles precisely, and take it along with you. Include your name and telephone number where you can be reached during the day and give it to the mechanic. Let the shop do the diagnosis, requesting a specific repair may not always solve the problem. A repair order will normally be written up by a service advisor. When signed by you, this becomes your authorization to have the garage make the repairs or adjustments listed, regardless of price unless you specify otherwise. Ask what the price will be.

Read over the entire repair order before you sign it and find out how long it will take.

If you do not like a mechanic's diagnosis you can always get a second opinion. This information is general in nature, and is not a reliability report on any particular company.

These are your rights under the "Motor Vehicle Repair Shop Registration Act":

*Inspect a repaired vehicle before paying for repairs;

*Receive a written estimate of the parts and labor for each repair, if you request it (there may be a charge);

*Know whether labor costs are computed by the hour or on a flat rate;

*Have repairs done only after you have authorized it, and this authorization has been written on the work order;

*Be given a detailed invoice before you pay.

This information is general in nature and is not to be interpreted as a reliability report on any particular product, service or company.

As a matter of policy, the BBB does not endorse any product, service or business.

BBB Reliability Reports are provided solely to assist you in exercising your own best judgment. Information in this BBB Reliability Report is believed reliable, but not guaranteed as to accuracy.

BBB Reliability Reports generally cover a three-year reporting period. BBB Reliability Reports are subject to change at any time.

If you choose to do business with this business, please let the business know that you contacted the BBB for a BBB Reliability Report.

ID: 66000209
Report as of: 2/9/2010 7:39 PM

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