Home

Reported on Tuesday, February 9, 2010 7:49 PM

• BBB Accreditation
• BBB Rating
• Business Contact and Profile
• Products and Services
• Additional Locations and Phone Numbers

• Licensing
• Customer Complaint History
• Government Actions
• Advertising Review
• Additional Information
• Industry Tips

BBB has determined that this business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Based on BBB files, this business has a BBB Rating of A+

Click here for an explanation of BBB Ratings.

This business offers drain and sewer cleaning.

P O Box 6781, Ithaca, NY 14851, Tompkins County
      

The BBB has processed no customer complaints on this company in its three-year reporting period.

The BBB has no information regarding Government Actions at this time.

The BBB has no information regarding Ad Reviews at this time.

Plumbing Assistance

The following is BBB general information and is not intended as a report on any specific company.

Plumbing emergencies may cause damage to your home, and certain kinds, such as gas leaks or sewage back-flow, may be dangerous. To minimize the problem, it's important to have a plumber who will intervene quickly to prevent hazards.

When searching for a plumber, the Better Business Bureau suggests the following:

*Ask for recommendations from friends that have had similar work done. You can also ask hardware or plumbing supply clerks for suggestions.

*Look through the Yellow Pages under "Plumbing Contractors" or "Plumbing, Drain & Sewer Cleaning" for licensed plumbing contractors.

*Ask specific questions about the plumber's business, fees, and licensing if applicable.

*Ask for names of satisfied customers you may call for references.

*Check for membership in trade organizations, such as the local chapter of The National Association of Plumbing-Heating-Cooling Contractors (www.phccweb.org). Companies who participate in these organizations are more likely to keep up-to-date on new regulations and codes.

*Confirm insurance credentials. Ask to see proof that the contractor has both liability and workmen's compensation insurance. If the contractor does not, you could be liable for any accidents on your property, including injury to the technician.

*Contact your Better Business Bureau for a list of member plumbing contractors.

RULES AND REGULATIONS

Most localities require a building permit for large home improvement projects. Contact your local licensing or permit department to see if you need one for your project. Make this call before the work begins.

Many municipalities and towns require that plumbing contractors be licensed to ensure that all health, safety, and building codes are followed. If that's the case where you live, ask the contractor for his or her license number, or call the Building Inspection and Licensing Department at City or Town Hall.

Your home's plumbing system is important to your family's health, safety, and comfort. Remember, your plumber should always:

*Diagnose the problem and explain what needs to be done in terms you understand. Don't be afraid to ask questions if you do not understand something.

*Use drop sheets or service mats to protect the floor in the area which he/she is working as a courtesy.

*Try to comply with manufacturers' specifications so warranties remain valid. However, in an emergency a plumber may have to do something that may void your warranty in order to stop the problem quickly.

*Show you the work he/she has done, explain it in detail, and ask if you have any questions.

*Explain his/her written guarantee, as well as any limitations within the guarantee.

*Re-check his/her work if you voice a concern.

ESTIMATES

Plumbing companies' billing systems vary. While some may charge a "flat rate", others may charge according to "time and material". When you get an estimate, be sure to ask what will be provided for the price quoted.

*Service call rates also tend to vary considerably by region. Remember, a service call rate may not always include the price of the repair.

The following rates are guidelines of what to expect in metro areas. Keep in mind rates in suburban areas may vary from these general guidelines.

Buffalo, NY area: $45 - $65
Rochester, NY area: $55 - $65
Syracuse, NY area: $60 - $70
Albany, NY area: $55 - $65

*In flat rate pricing, the plumber will come to your home and provide a quote for the entire job, including the service call estimate, based on a number of factors such as, labor rates, material costs, overhead, and so forth. Even if the job takes longer than expected, the price stays the same.

*For a single repair, flat rate pricing often works better for both you and the plumber; you know the exact cost up front and the plumber knows how much he or she will make. It's typical for a plumbing contractor to charge slightly more in a flat rate price to protect against the unexpected.

***In a plumbing emergency, you may have to resort to cold-calling plumbers listed in the Yellow Pages. To make sure that you get a fair offer, ask for a flat rate price for the repair so you may shop around quickly by phone and set the job's cost before the plumber arrives. If the plumber won't give you a flat rate price, ask for other options and continue to seek other estimates. ***

SERVICE AGREEMENTS

Many contractors also offer service agreements that provide periodic check-ups of your plumbing system. The cost of such a contract is usually worthwhile since these inspections can often prevent major emergencies.

For more information, contact:

Federal Trade Commission (FTC)
(877) 382-4357
www.ftc.gov

New York State Attorney General
800-771-7755
http://www.oag.state.ny.us/

Better Business Bureau Serving Upstate NY
(800) 828-5000**$5 Fee for Operator Assistance
www.upstateny.bbb.org

Plumbing-Heating-Cooling Contractors National Association
(800) 533-7694
Fax (703) 237-7442
www.phccweb.org

For consumers in the WNY area:

The Home Improvement Council of WNY
1560 Harlem Road
Cheektowaga, NY 14206
Phone (716) 896-3000
Fax (716) 896-3003
www.hicwny.com

This report is general in nature and is not intended as a reliability report on any company, service or product.

G04

As a matter of policy, the BBB does not endorse any product, service or business.

BBB Reliability Reports are provided solely to assist you in exercising your own best judgment. Information in this BBB Reliability Report is believed reliable, but not guaranteed as to accuracy.

BBB Reliability Reports generally cover a three-year reporting period. BBB Reliability Reports are subject to change at any time.

If you choose to do business with this business, please let the business know that you contacted the BBB for a BBB Reliability Report.

ID: 66005233
Report as of: 2/9/2010 7:49 PM

© 2010  Better Business Bureau, Inc.