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Reported on Tuesday, February 9, 2010 7:18 PM

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BBB has determined that this business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Based on BBB files, this business has a BBB Rating of A+

Click here for an explanation of BBB Ratings.

This company offers Residential & Commercial Security Systems and Monitoring.

(716) 646-9969 (FAX)

The BBB has processed no customer complaints on this company in its three-year reporting period.

The BBB has no information regarding Government Actions at this time.

The BBB has no information regarding Ad Reviews at this time.

Alarm Monitoring
Consumers considering a home security system are encouraged to do their homework. System details can be very important and can vary considerably. The BBB offers the following advice:

•Some companies will offer a "free" alarm system. While the equipment and installation may be free (make sure this is in writing), there is a monthly monitoring fee. When you compare costs, make sure you compare all of the costs – including the length of the contract term.

•Find out about local building codes and regulations regarding burglar alarms (including costs for false alarms).

•Check out the company that will be monitoring your system. Ask if it is the same company you are signing a contract with. If not, make sure you obtain the name, address and phone number of this company and check their BBB report at www.bbb.org.

•Consider advantages and disadvantages of each system and decide which will be best for your particular situation. Here are some questions for you to ask:

-Does the company call you first before notifying the police?
-Does the company have a security patrol car that will check out the alarm and if necessary call the police?
-How soon after the alarm sounds will you be notified?
-What happens if the alarm company is unable to reach you when the alarm is sounding? Is the alarm reset?
Are the police called? Are alternate numbers called?

•Ask for procedures in writing, so you can anticipate how you can best handle the situation.

•Deal only with reputable firms and check out the company’s history at BBB's website, www.bbb.org.

•Don't be pressured into buying something you don't want or need. A reputable company will let you check out
the offer and compare bids from several installers.

•Make sure it includes all promises made by the sales person. If the promises are not in the contract, don’t sign
it.

•Study the contract carefully. Confirm information such as:

-Installation price, monthly price, and length of the contract (most contracts are for at least two years). Make
sure that any free or discount offers have been added into the written contract.
-Know your time frame for canceling the contract. Make sure you have at least the 3 days required by law.
-If you are planning on moving - ask what happens with your contract, and get that information in writing.

•After your purchase, make sure you check the system routinely to be sure it is in working order.

•Visit the National Burglar Fire Alarm Association at www.alarm.org for guidelines and tips to know before making a purchase.

•If you are having problems with your alarm, make sure you document it. Write down the dates and times of your problems, the names of people you talked with, the name/s of people who came out to fix it and what was fixed.

This advice is general in nature and is not a report on any particular company. The BBB does not endorse, recommend, or disapprove of any company, product or service.

As a matter of policy, the BBB does not endorse any product, service or business.

BBB Reliability Reports are provided solely to assist you in exercising your own best judgment. Information in this BBB Reliability Report is believed reliable, but not guaranteed as to accuracy.

BBB Reliability Reports generally cover a three-year reporting period. BBB Reliability Reports are subject to change at any time.

If you choose to do business with this business, please let the business know that you contacted the BBB for a BBB Reliability Report.

ID: 10177
Report as of: 2/9/2010 7:18 PM

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