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Reported on Tuesday, February 9, 2010 7:38 PM

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BBB has determined that this business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Based on BBB files, this business has a BBB Rating of A+

Click here for an explanation of BBB Ratings.

This company offers Local & Long Distance Moving, as well as Retail Appliance & Repair.

(315) 469-5033 (FAX)

The company's size, volume of business and number of transactions may have a bearing on the number of complaints received by the BBB. The complaints filed against a company may not be as important as the type of complaints, and how the company has handled them. The BBB generally does not pass judgment on the validity of complaints filed.

Number of complaints processed by the BBB
    in the last 36 months: 2
    in the last 12 months: 2

The BBB has no information regarding Government Actions at this time.

The BBB has no information regarding Ad Reviews at this time.

The following is BBB general information and is not intended as a report on any specific company.

When an appliance malfunctions, the first step is to check your owner's manual to see if you can correct the problem yourself; most have a checklist of common problems. If you cannot locate the manual, contact the manufacturer to see what they recommend. Check the manual and your paperwork to determine if the
appliance is under warranty.

If you need to contact a repair service company, the manufacturer may refer you to one who does warranty repairs for them. If the appliance is no longer covered under warranty, ask family and friends for recommendations. Check with several companies to compare rates and services offered. And check with
the BBB on a company's reputation and for a list of members who service appliances.

Before choosing a company, ask them:

*How long has the company been in business?
*Does the company have liability insurance?
*What will be the charge for the first half hour or hour of
service, and what is the minimum repair charge? Fees per hour should be $75 - $100.
*Is there a "trip charge" or minimal diagnosis fee if you decide not to have a recommended repair performed? If so, how much?
*Is there a charge to decline repairs even if the company
advertises "free estimate"?
*What is the warranty or guarantee on the repair work, and does it cover parts, labor, or both? Most companies offer a minimum 90-day warranty on parts and a 30-day warranty for labor. All estimates, charges and guarantees should be in writing regardless of verbal agreements.

When calling for service, explain the problem, but don't expect the needed repairs to be diagnosed over the phone, as most diagnoses cannot be made without inspecting the unit. Have the make and model number ready, and be prepared to indicate a 2 to 4 hour window within which the service call will be made. Do not
expect an exact time, but do request the technician to call if delayed beyond the agreed upon timeframe.

When a part is replaced, you still own it, and in many jurisdictions the technician is required by law to leave the old part with you. If you want the old part, ask before work begins. However, be aware if a part is under warranty, the manufacturer may require its return. Also, some parts may be exempted because of safety, cleanliness and other concerns.

For additional information on appliance and electronic repairs or to file a complaint the BBB suggests you contact the following:

Better Business Bureau
741 Delaware Ave.
Buffalo, NY 14209
(800) 828-5000 **$5 operator fee
www.upstateny.bbb.org

Association of Home Appliances Manufacturers
1111 19th St. NW
Washington, DC 20036
(292) 872-5955
http://www.aham.org

Federal Trade Commission
CRC-240
Washington, DC 20580
(877) 382-4357
http://www.ftc.gov

National Electronic Service Dealers Association
3608 Pershing
Fort Worth, TX 76107
(817) 921-9061
http://www.nesda.com

Links to all major manufacturers of appliances
http://www.appliancestuff.com/links.html

This report is general in nature and is not intended as a reliability report on any company, service or product.

K03

As a matter of policy, the BBB does not endorse any product, service or business.

BBB Reliability Reports are provided solely to assist you in exercising your own best judgment. Information in this BBB Reliability Report is believed reliable, but not guaranteed as to accuracy.

BBB Reliability Reports generally cover a three-year reporting period. BBB Reliability Reports are subject to change at any time.

If you choose to do business with this business, please let the business know that you contacted the BBB for a BBB Reliability Report.

ID: 57000005
Report as of: 2/9/2010 7:38 PM

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